When you provide us with personally identifiable information through the Estee Lauder Canada Online website at www.esteelauder.ca (the "Site"), we respect your privacy. It is important for you to understand what information we collect about you during your visit and how we use, disclose and otherwise manage that information. Your visit to the Site is subject to this Privacy Policy and our Terms and Conditions. Please note that this Privacy Policy governs the collection, use and disclosure of personally identifiable information collected on the Site. The Privacy Policy does not govern any other information or communications that may reference Estee Lauder, e.g., communications from retailers, nor does it apply to other Estee Lauder websites, each of which has its own Privacy Policy.
This Privacy Policy was last updated 06/12/2007.
1. Collection of Personally Identifiable Information by Estee Lauder Canada Online
You do not have to provide us with any personally identifiable information to browse our Site. We only collect personally identifiable information about you when you provide it to us. For example, if you decide to sign up for email communications, you will be asked to provide your email address and postal code. When you email our customer service department with a comment or question, we collect the personally identifiable information you provide us such as your name, email address, contact information and any information related to your comment or question.
If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.
When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.
2. Use of Personally Identifiable Information by Estee Lauder Canada Online
a. Opt-In For Email
If you have signed up to receive email communications, Estee Lauder Canada Online will use your email address to deliver our newsletters, surveys and other email messages containing product information, cosmetic tips or promotions ("Opt-In Emails"). We will use your postal code in order to provide you with information relating to special events in your area. If you provide your email address and later decide that you would no longer like to receive these Opt-In Emails, see Section 14 (Choice/Opt-Out) below.
b. Email Communications to Serve You
If you have elected to provide us with your contact information, e.g., by emailing our Customer Service department, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests.
We may retain the information you provide our Customer Service department in order to assist you in the future. We may also use your feedback, suggestions and comments to monitor and/or improve the Site and product and services offerings.
3. Use of Personally Identifiable Information by Group Companies
When you submit personally identifiable information on this Site, the information you provide may be shared with our affiliates and other divisions of Estee Lauder that distribute and market Estee Lauder products (the "Group Companies"). Group Companies may use this information in accordance with this Privacy Policy. Group Companies may be located both inside and outside of Canada, the United States ("US"), and the European Union ("EU"). By providing personally identifiable information you consent to the disclosure to and use of your personally identifiable information by Group Companies and acknowledge and accept that the Group Company which receives your personally identifiable information may be located within a state or country which does not guarantee the same level of protection for personally identifiable information as the one in which you reside.
4. No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.
5. Disclosure of Personally Identifiable Information
a. Fraud Protection and Compliance with Law
We may disclose your personally identifiable information that we deem necessary, in our sole discretion, to comply with applicable law or regulation, in response to a search warrant or other legally valid governmental or other inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by law.
b. Service Providers
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.
c. Business Transfers
As we continue to develop our business, we might sell or transfer all or a portion of our business or assets to a third party acquirer, or as part of an internal corporate reorganization. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets and we reserve the right to transfer any personal information we have about you in these circumstances.
6. Cookies and IP Addresses
A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. We may use flash cookies to personalize your experience. You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. We may also use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use. Some of our other business partners and service providers may also use cookies on the Site. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use.
7. Pixel Tags and Tracking Technology
When you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information for the purposes described in this Privacy Policy.
8. Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer this non-personally identifiable information with or to our affiliates, licensees and partners.
9. Children under 13
If you are under 13 years of age, you may browse our Site. However, you may not provide personally identifiable information to us. For example, you cannot provide your email address. This Site is not designed for children and we do not knowingly collect personally identifiable information from any children under 13.
10. Links
The Site may contain links to or from other websites. Please be aware that we have no control over and are not responsible for the privacy practices of other websites. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. We encourage you to read the privacy policies of other websites you link to from the Site or otherwise visit.
11. Security
We implement various security measures in accordance with industry standards to protect the security of your personally identifiable information. If you have any questions about the security of your personally identifiable information, you can email us by clicking here.
12. Notification of Changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.
13. Updating Your Information
You have the ability to review, change and/or correct inaccuracies in the personally identifiable information we have about you by emailing us at consumercommunications-elca@esteelauder.com.
14. Choice/Opt-Out
You may opt-out of receiving future Opt-In Emails from Estee Lauder Canada Online at any time by clicking the unsubscribe link at the bottom of each email you receive from Estee Lauder Canada Online or by clicking here. Please note that this opt-out only applies to Opt-In Emails from Estee Lauder Canada Online and does not apply to communications to serve you (described in Section 2(b) of this Privacy Policy) or to other communications which may reference Estee Lauder, e.g., from a retailer.
15. Comments/Contact Us
We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site's privacy practices, or if you have a complaint about the manner in which we treat your personally identifiable information please contact us at:
consumercommunications-elca@esteelauder.com
Copyright © 2009 Estée Lauder Inc. All worldwide rights reserved.
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