Shipping

  • Call Us

    1.877.311.3883

    Mon.–Fri. 9am–10pm ET
    Sat.–Sun. 9am–8pm ET
    1.877.311.3883

  • Chat Live

    For product advice:
    Mon.–Fri. 10am–9pm ET
    For order support:
    Mon.–Fri. 9am–10pm ET
    Sat.–Sun. 9am–8pm ET

  • Store Locator

    Store

    Find your nearest store location here

    Learn More

Shipping Costs

Ship Method Cost
Standard FREE
Express CA $18.00

 

IMPORTANT NOTICE: We are currently experiencing a temporary disruption in processing returns and exchanges. Before you ship your return order, please contact our Customer Care team for immediate assistance at 1.877.311.3883 or ELOnlineService@esteelauder.com.

Shipping Information

Ship Method Shipping Time Frame
Standard 5 - 7 business days
Express 2 - 3 business days

Estée Lauder Online orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Express orders placed by 2PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Shipping to select rural or remote destinations may result in extended shipping times.

Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipping Restrictions

Some items sold by Estée Lauder Online Canada require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Estée Lauder Online Canada, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

Shipments to Forwarding Companies

Estée Lauder Online Canada is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Estée Lauder Online Canada is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

Free Shipping any purchase

Satisfaction Guaranteed

Top