Shipping
-
Call Us
1.877.311.3883
Mon.–Fri., 9am–10pm ET
Sat. & Sun., 10am–9pm ET
1.877.311.3883 -
Chat Live & Video
FOR PRODUCT ADVICE:
VIDEO CHAT
Mon.–Fri., 10am–10pm ET
FOR ORDER SUPPORT:
Mon.–Fri., 9am–10pm ET
Sat. & Sun., 10am–9pm ET -
Email us
Email us
Email your inquiry anytime for assistance
Email Us -
Store Locator
Store
Find your nearest store location here
Learn More
Shipping Costs
| Ship Method | Cost |
|---|---|
| Standard | FREE |
| Express | CA $18.00 |
Shipping Information
| Ship Method | Shipping Time Frame |
|---|---|
| Standard | 5 - 7 business days |
| Express | 2 - 3 business days |
Estée Lauder Online orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Express orders placed by 2PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Shipping to select rural or remote destinations may result in extended shipping times.
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Shipping Restrictions
Some items sold by Estée Lauder Online Canada require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Estée Lauder Online Canada, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.
Shipments to Forwarding CompaniesEstée Lauder Online Canada is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Estée Lauder Online Canada is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
Free Shipping any purchase
Satisfaction Guaranteed