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Processing

Most orders are processed within 1-2 days of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders with Priority Shipping will be processed the same day if received by 2:00 PM EST (except major holidays). Please allow 7-10 business days for delivery of your order.

Estée Lauder Online Canada accepts orders being shipped to Canada destinations only. We're sorry, at this time we are unable to accept orders being shipped to international destinations.

Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

Payment Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Payment Authorization Holds

When placing an order using a credit card or debit card, two transactions will be posted to your account.

    1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge
    2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment

If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.

Maximum Purchase Policy

We must limit orders to eight of any single item. In addition, we must also limit orders to no more than three (3) orders per customer per day. Orders exceeding these limits are subject to cancellation. If you have any questions, please Message Us or call us at 1.877.311.3883 and we will be happy to assist.

Order Status

You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates at toll-free 1.877.311.3883 or email us.

Order Inquiries

Check the status of your most recent orders by visiting our page. This is the easiest and fastest way to get the most current information regarding your Estée Lauder Online Canada orders.

When you click on you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Order Cancellations

If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 1.877.311.3883. We will do our best to accommodate your request.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:

    • Item(s) not available.
    • Difficulty in processing payment information.
    • Cannot ship to the address provided.
    • A duplicate order was placed.
    • Cancelled due to customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Estée Lauder Online Canada Customer Service at 1.877.311.3883 or via email.

Find a Missing Package

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

    1. Check with neighbors and family members
    2. Look around the delivery location
    3. Check for notice of attempted delivery
    4. Contact the carrier directly who can assist further
Note: Estee Lauder Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Estee Lauder Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
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