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    1. What is your Question About?

    Address Change / Cancel Order
    For time sensitive requests such as order cancellations or address changes, please call toll-free at 1-877-311-3883 for assistance. For all other order related inquiries, please select from the below and provide order number, if available.
    Looking for a product that has been discontinued? Learn about Gone But Not Forgotten online or call our Corporate Headquarters and ask to speak with a Gone But Not Forgotten Representative at 1-800-216-7173 for further details.
    We know you care about what goes on your skin, and we do, too. And if your skin has known sensitivities to certain ingredients, it's even more important to know exactly what a formula contains. Kindly provide us with details on specific products or ingredients that interest you. Please note that there is a limit of 4 products/ingredients per inquiry. If you need immediate assistance (M-F, 11am - 5pm ET), please call the Estee Lauder Consumer Care Center toll-free at 1-888-378-3359.

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    Estee Lauder
    Online Customer Care

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