Returns

Estee Lauder Online Canada Return Policy

Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy. Return shipping fees are not refundable.

We accept returns for products purchased from Estee Lauder Online Canada only, and all returns are inspected upon return. Products purchased from Estee Lauder Online Canada must be returned in new or gently used condition and within 60^* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Engraved items and items noted as final sale or not-returnable are not eligible for exchange or return. Estee Lauder Online Canada monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

^*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Estee Lauder Online Canada. If issued in these instances, Estee Lauder Online Canada has the right to provide the refunded amount in the form of an electronic gift card or a refund check.

For items returned within our returns policy, the purchase price will be refunded to the original form of payment.

Return policy information for orders placed prior to 11/22/22 below:
Your satisfaction is important! If you are not happy with a product, you may return the unused portion for refund or exchange. Return shipping fees are not refundable. Only products purchased at EsteeLauder.ca may be returned. Please note: Engraved items and items noted as final sale or not-returnable are not eligible for exchange or return.

Return & Exchange Instructions

If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy. We accept returns for products purchased from EstéeLauder.ca only. Return shipping fees are not refundable.

Kindly send your return to the address noted below in the original shipping carton. If you no longer have the original shipping carton, please include a note with your order number, or you can include a copy of your order or shipping confirmation email.

To protect against package loss and to ensure prompt delivery, we recommend shipping your return package via insured FedEx or Canada Post Ground. Please retain receipts and tracking information for your records.

Returns Department Address:

Estée Lauder Online Canada
Returns Department
6100 Freemont Blvd.
Mississauga, ON
Canada L5R-3V7

Once received, return packages are processed within 2 business days. A return credit confirmation email will be sent when the return has been processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

Return FAQs

How long will it take to receive a credit for my returned items?

Once received, return packages are processed within 2 business days. A return credit confirmation email will be sent when the return has been processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

When I exchange an item there are two transactions on my credit card - can you explain?

When an exchange is requested it is completed in two steps:

1. A credit is issued for the item(s) returned

2. A new order is processed for the item(s) requested in exchange

Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.

Please note that billing for the exchange item is subject to payment authorization and once authorized and shipped, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the issuing bank’s processing times for credits.

I ordered/received the wrong product, should I return it?

If your online order is not as expected, please contact us at 1.877.311.3883 for assistance.

My order arrived damaged. What should I do?

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-877-311-3883. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.

Note: Estee Lauder Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Estee Lauder Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

Can I return a gift that was purchased from Estée Lauder Online Canada?

Yes, we accept gift returns. If you would like to return or exchange an item you received as a gift, please contact us at 1.877.311.3883, via email at ELOnlineService@esteelauder.com or via live chat (available Monday-Friday, 8am-10pm ET; and Saturday & Sunday, 10am-8pm ET). Our Online Service Team will be happy to assist you for eligible returns and provide you with specific return instructions.

I would like to return a gift but I don’t want the gift-giver to know. Can you help?

If you would like to return or exchange an item you received as a gift, please contact us at 1.877.311.3883, via email at ELOnlineService@esteelauder.com or via live chat (available Monday-Friday, 8am-10pm ET; and Saturday & Sunday, 10am-8pm ET). Our Online Service Team will be happy to assist you for eligible returns and provide you with specific return instructions.