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Sat. & Sun., 10am–8pm ET
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FOR PRODUCT ADVICE:VIDEO CHAT
Mon.–Fri., 10am–10pm ET
Sat. & Sun., 12 pm–8pm ET
FOR ORDER SUPPORT:
Mon.–Fri., 8am–Midnight ET
Sat. & Sun., 10am–8pm ET
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Welcome to Estée Lauder Online Canada. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:
Rollover a product image and click on the Shop Now button. Select your desired shade, size or form as relevant and then click "Add to bag".
(For additional product information, how-to videos and related links, click on the product name or product details link.)
When you have finished selecting products for purchase, click the shopping bag icon found on any page or click the Checkout button that will be displayed each time you add an item to your cart. Follow the onscreen instructions to proceed through the checkout process and submit your order.
Please note: you may change the contents of your shopping bag including the quantity of each item (up to six  of any single item) during checkout prior to clicking on Submit Order.
An email confirming receipt of your order will be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1-877-311-3883 or via email for assistance.
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call the Estée Lauder Online Canada Service Team at 1-877-311-3883 or Contact Us. For fastest service, please have your order number available.
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the quantities of each, and the cost of the purchase. You may remove items or change the quantities ordered on this page before proceeding to checkout.
DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.
OPTIMAL BROWSER SETTINGS
This site is Most Unexceptional viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.
Please feel free to email us with questions about specific colors, and we'll be happy to provide you with additional information to assist with your selections.
INTERNET BROWSER REQUIREMENTS
Our site works Most Unexceptional with Internet Explorer 6.0 and other later versions, Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.
At Estée Lauder Online Canada, we understand how important security is to you. When you place an order at Estée Lauder Online Canada, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to: http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- Internet Explorer 6.0 and higher
- Mozilla Firefox 2.0.4 and higher
- Safari 2.0.4 and higher
TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-877-311-3883 and we will be happy to assist you.
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.
Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum Purchase Policy
We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of CA $750 per customer. If you wish to purchase more than the allowable limits, please contact us directly for assistance at 1-877-311-3883 or Email Us.
Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.
Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.
GIFT WRAP SERVICES
- Gift orders always receive special care at Estée Lauder Online Canada. We will be happy to create a beautiful gift package and include a note card with your personal greeting.
- If you wish to have your Estée Lauder Online Canada order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. A fee of CA $3.00 will be added to your order total. Please note: Multiple items within A gift order will be presented as one gift package.
Estée Lauder Online Canada is required by law to collect sales tax on orders being shipped to all Canadian provinces and territories. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email us.
CREDIT CARDS ACCEPTED:
- American Express
WE'RE SORRY, WE DO NOT ACCEPT:
- Debit cards
- Layaway plan
- Personal Checks
- Money Orders